At Streamline, our mission is to empower property managers with tools that simplify operations and drive success. Darcey Sundling, of Hilton Head Properties Realty and Rentals in Hilton Head Island, South Carolina, shared how Streamline has helped her team grow, improve processes, and prepare for the future. Here’s her story.
Transforming Lead Management into Team Success
For Darcey, lead management was a key challenge her team faced. With Streamline’s tools, they were able to turn this challenge into an opportunity for growth and collaboration.
“Lead management has been a game changer,” Darcey shared. “Our vacation planners now have clear goals, and it’s brought our team together—not as individual competitors, but as a unified team striving toward shared success.”
Streamline’s support team also played a pivotal role in this transformation. “Your team, especially Dana and Tiffany, feels like an extension of our own. It’s been an incredible partnership,” she added.
From Paper Trails to Professional Growth
Before implementing Streamline, Hilton Head Properties relied on manual systems that limited scalability.
“A lot of paper trails and little notes—that’s not how you grow a business,” Darcey admitted. With Streamline, the team moved to a streamlined, digital process that ensures nothing slips through the cracks, creating a solid foundation for growth.
Empowering Homeowner Acquisition with Insights
Homeowner acquisition is a focus for Darcey, and Streamline’s tools and resources have equipped her with the data and systems to succeed.
“Having statistical data for our homeowners has been invaluable,” Darcey explained. “From showing year-over-year booking comparisons to understanding market trends, Streamline helps us present information that resonates with owners.”
The Homeowner Acquisition eBook has also shaped Darcey’s approach. “It gave me a step-by-step framework to guide homeowners through onboarding, making the process clear for them and efficient for us,” she said.
Leveraging AI for a Personalized Touch
As a forward-thinking leader, Darcey has embraced Streamline’s AI tools, including the booking assistant and review management features.
“AI has been instrumental in helping us craft diplomatic, thoughtful responses to reviews, while still maintaining a human touch,” she said. However, Darcey remains committed to a balance between technology and personalized service.
“We’re not a remote call center,” she emphasized. “Every one of our vacation planners is local and knows our properties inside and out. We plan vacations down to the smallest detail, creating a unique and personalized experience for our guests.”
Streamline in Three Words
When asked to describe Streamline, Darcey’s response was heartfelt: partners, loyal, and dedicated.
“You’re always evolving and looking ahead,” she added. “That’s why we’re here with you.”
A Partnership for the Future
Darcey’s journey with Streamline is a testament to the power of collaboration, innovation, and shared goals. By addressing challenges, empowering teams, and leveraging cutting-edge tools, Streamline continues to support Hilton Head Properties on their path to success.
Are you ready to transform your property management strategy? Discover the power of Streamline today.