Tesi Zito from Pack and Relax, based out of Miami, Florida, has been using Streamline’s property management software to effectively manage a diverse portfolio. With properties in Marathon, Florida, and one property in Maine, Tesi’s business spans across different locations and requires a system that can handle the unique needs of each. Here’s how Streamline has helped Tesi stay efficient while providing a great guest experience.
A Favorite Feature: Happy Stays
One of Tesi’s favorite features of Streamline is the Happy Stays tool.
“I just love the idea of having a guest staff where they can easily access their Wi-Fi code, make payments, and handle everything in one place,” she says.
Happy Stays has proven to be a game-changer, streamlining guest interactions and simplifying the process for both Tesi and her clients. The ability to offer guests an all-in-one portal for essential services has had a big impact on guest satisfaction and operational efficiency.
Handling Challenges with Ease
Like many property managers, Tesi faces challenges when it comes to managing refunds, especially for guests who book well in advance. Whether it’s a weather-related issue or a family emergency, refund requests can be tricky to manage. Thankfully, Streamline’s system makes handling these requests seamless. “Streamline makes it super easy to manage refunds, whether they’re through our company or a third-party provider,” Tesi says. “It’s a great part of the system that really helps us handle those situations smoothly.”
Streamline in Three Words
When asked to describe Streamline in three words, Tesi doesn’t hesitate: “Efficient, exciting, and friendly.”
She’s not only impressed by how Streamline has made managing properties easier but also by the company’s user-friendly interface and customer support. For Tesi, Streamline is more than just software—it’s a partner in her property management success.
Ready to simplify your property management operations? See how Streamline can help you grow and manage your business more efficiently, just like Tesi Zito and countless other property managers.