When managing properties in one of the most sought-after destinations in the U.S., efficiency isn’t just a luxury—it’s a necessity. For John Zito, owner of Pack and Relax, Streamline Vacation Rental Software has been an indispensable partner in managing his growing portfolio of properties in the Florida Keys. With seven years of experience using Streamline, John’s story is one of overcoming challenges, embracing innovation, and building a thriving business.
The Transition to Streamline
Starting a property management business is no small feat, and John’s initial experience with a different property management software was far from smooth.
“The last one was a total disaster. There were so many mistakes, nothing worked correctly, and customer support was nonexistent,” John recalls. “Sure, it was cheaper, but the headaches weren’t worth it.”
John knew he needed a better solution. At a vacation rental conference, he explored his options and discovered Streamline. Its tailored contract for small businesses made the decision to switch an easy one.
“Streamline felt like the right fit for us as a small company. Seven years later, it’s still the best decision we’ve made.”
Growing with Streamline
Since migrating to Streamline, John’s company has leveraged the software’s comprehensive suite of tools to manage and grow their portfolio. From integrations to accounting, Streamline has simplified operations every step of the way.
“We utilize almost everything Streamline offers—RepMax, accounting features, and the seamless integration with third-party platforms like Airbnb and Vrbo. Even the smaller integrations that bring in just a booking or two make a difference.”
John’s favorite aspect of Streamline, however, is its top-notch customer support.
“Whenever there’s an issue, the team answers our questions quickly and effectively. Their support is amazing.”
Passing the Torch
Looking ahead, John’s daughter is preparing to take the reins of Pack and Relax, and with her ambition, the company is set to grow.
“Our goal is to increase our property count to 35. I was content to stay where we are, but my daughter wants to expand and earn more, so I’m fully behind her.”
Why Streamline?
John’s journey with Streamline boils down to one simple truth:
“Amazing, amazing, amazing!” he says with enthusiasm.
From overcoming early struggles with inadequate software to thriving with a robust, all-in-one platform, John’s story is a testament to how the right tools can transform a business. For property managers considering a change, his advice is clear:
“Don’t wait. Switching to Streamline was worth every bit of effort. If you’re looking to grow, do it now. You don’t know what you’re missing until you have something that truly works.”
As Pack and Relax continues to thrive in the beautiful Florida Keys, it’s clear that Streamline is more than just software for John Zito—it’s a trusted partner, a foundation for growth, and, as he puts it, “part of the team.”
Want Streamline on your team?