Operational efficiency is paramount in short-term rental management. Property managers and hosts constantly seek ways to streamline and automate their processes, enhance guest satisfaction, and boost return on investment (ROI).
New research by operations and guest experience platform Breezeway reveals that property managers increase revenue and save thousands on operational costs with their smart tech solutions.
Here’s five key findings.
Consistent and quality work drives 5-star reviews
93% of respondents say Breezeway has helped improve quality control to deliver a better guest experience.
Your business runs on 5-star reviews. Delivering consistent, high-quality work is key to generating excellent guest experiences every time. In today’s landscape, there is no room for issues or tasks to fall through the cracks.
That’s why it’s more important than ever to have standardized processes. Breezeway’s automated workflows and customizable checklists set your teams up for success to do their jobs accurately, meeting your brand standards every stay.
“By automatically syncing our check-in and check-out reservation data, Breezeway’s partnership with Streamline has saved us over 90 minutes each day scheduling property tasks. This integration has been a game-changer for our business.” – Greg Petrillo, Owner, Pocono Mountain Rentals
Well-coordinated teams drive productivity
On average, operators save 10+ hours per week scheduling field staff with Breezeway.
By setting up workflows around reservations, managers can automate job scheduling. Notifications can be sent to maintenance and housekeeping via text, email, or push notifications, and with a mobile app, staff can clearly understand their schedules. This improves efficiency and ensures tasks are completed accurately and on time. Teams can easily see the status of tasks and leave comments.
Save on supplies, inventory, and maintenance costs
On average, respondents save +$1,000 per month tracking supplies and inventory AND +$1,000 per month on maintenance costs since using Breezeway.
Maintaining vacation properties can be very costly and with so many properties to manage, it’s difficult to keep track of maintenance tasks and supply levels. But Breezeway makes it easy to be proactive by automatically scheduling recurring preventative maintenance and notifying you of low inventory.
You can track appliance details like make and model numbers in one place, and access the service history, enabling you to make more data-driven decisions for future repairs. When you have an organized system, your team can easily document maintenance and inventory costs, allowing you to correctly bill owners or charge guests for damages when appropriate.
Smart guest messaging drives additional revenue
On average, respondents are filling 5+ additional nights resulting in $1k – $5k+ per month with the Breezeway Messaging gap-night feature.
Guest communication is essential, and modern travelers prefer texting over calls or emails where information can easily get lost or forgotten. Guest messaging not only helps to build relationships but can also be a revenue driver by offering upsell opportunities like early check-in and late checkout, mid-stay cleans, concierge services, discounts on advanced repeat business, and more.
When connected with Streamline, Breezeway’s gap-night messaging feature automatically identifies unbooked nights between reservations and can send a personalized message to arriving and/or departing guests with an offer to arrive early or extend their stay, filling those gap nights.
How to increase ROI with Streamline + Breezeway
Our seamless integration with Breezeway allows vacation rental managers to automatically sync property details and reservation data from Streamline to easily coordinate cleaning, inspections, and maintenance in Breezeway, saving you time, money, and headaches.